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Contact Us

We're here to help you succeed in your citizenship test journey

Get in Touch

Email Support

support@passcitizenshiptest.ca

Email us for help with your account or practice

Location

Toronto, Ontario, Canada

We're proudly a Canadian company

Support Hours

Monday - Friday, 9:00 AM - 6:00 PM EST

Weekend responses may be delayed

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Fill out the form below and we'll get back to you as soon as possible.

Frequently Asked Questions

How do I access my premium account?

Log into your account and all premium features will be automatically unlocked.

What happens if I fail the citizenship test?

Review your IRCC invitation for the remaining attempts and next steps. Use your practice results to identify topics to revise.

Can I get a refund?

Refund requests are available within 30 days if you have not completed more than one full test after purchase. Read the refund policy for details.

How often is the content updated?

We update our questions and content regularly to match the latest citizenship test requirements.

How many practice questions do I get with Premium?

Premium includes 683 practice questions, 35 exam variants and unlimited chapter practice. Variants share the same question bank; some questions and topics repeat.

Is PassCitizenshipTest affiliated with the Canadian government?

No, we are an independent study platform created by Canadians to help applicants prepare for the official citizenship test.